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PAY WITH HSA/FSA

HSA/FSA PAYMENTS WITH FLEX

ANIMAL has partnered with Flex to help eligible customers use their HSA or FSA funds on qualifying products that support their health, wellness, recovery, and performance goals. At checkout, select Flex | Pay with HSA/FSA as your payment method. You'll be guided through a brief telehealth consultation to confirm eligibility. Once approved, simply enter your HSA or FSA debit card information to complete your purchase.

By using pre-tax HSA/FSA dollars, eligible customers can save up to 30%, making it more affordable to stay consistent with the products that help fuel training, support recovery, and optimize overall performance.

ADD PRODUCT TO CART
ADD PRODUCT TO CART
SELECT FLEX AT CHECKOUT
SELECT FLEX AT CHECKOUT
CONFIRM ELIGIBILITY
CONFIRM ELIGIBILITY
ENTER HSA/FSA CARD
ENTER HSA/FSA CARD

FREQUENTLY ASKED QUESTIONS

What is Flex and what is their relationship with ANIMAL?

ANIMAL has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy approved supplements with pre-tax dollars, resulting in net savings of ~30-40%, depending on your tax bracket.

How do I pay with my HSA or FSA card?

To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual.

Why can't I see Flex as a payment method?

The key here is to make sure you are logged out of ShopPay. One of the easiest ways to do this is to go through checkout in an incognito window or by simply selecting "Check out as guest" in the footer of the checkout page.

What if I don't have my HSA/FSA card available?

If you don’t have your HSA or FSA card handy, still select “Flex | Pay with HSA/FSA” as your payment method. Enter your credit card information and Flex will email you an itemized receipt to submit for reimbursement.

Is sales tax covered by HSA/FSA funds, or is it treated separately?

Sales tax for eligible items is also covered by HSA/FSA funds. If you have a split cart, the tax will be divided among the cards based on the items.

What if I don't have enough funds in my HSA/FSA account?

No problem. At checkout, simply choose to split your payment in the Flex platform. Enter the amount you’d like to charge to your HSA/FSA card, and the remaining balance will be charged to the credit or debit card provided.

What is a Letter of Medical Necessity (LOMN)?

Some products require documentation from a licensed healthcare provider stating that the item is necessary to treat or manage a specific medical condition. If the product requires a Letter of Medical Necessity (LOMN), Flex facilitates a chat-based consultation that generates the Letter in real time.

Why do I need to provide ANIMAL with health information?

In order to qualify to use your HSA or FSA card for approved products, the IRS requires you to have a Letter of Medical Necessity. ANIMAL has partnered with Flex to enable asynchronous telehealth visits as part of our checkout. Within 24 hours of your purchase, Flex will email you both an itemized receipt.

Do I need to do anything with my Letter of Medical Necessity?

You should keep it on file for at least three years in the event of an IRS audit of your HSA or FSA account. Occasionally, FSAs may ask for the Letter to confirm the eligibility of your purchase.

My HSA/FSA claim was denied. What should I do?

We strongly recommend checking with your HSA/FSA provider to see if a purchase is eligible prior to completing the purchase. However, if you believe your claim has been wrongly denied, please send over any response from your HSA/FSA provider to us so we can share it with Flex and receive guidance on the next best steps to take. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS’s guidelines, so it’s important to check prior to purchase.