Customer Service

Need something? We got you. For questions about orders, products, ingredients, training, pricing or anything else, our team is here for you with answers.

Our Customer Service team is available Monday-Friday 8:30am–5pm ET.

You can use online Chat, complete an online form here, call us at 800-872-0101 or email us at info@animalpak.com.

For any questions regarding training, diet, and supplementation email us at trainer@animalpak.com.

Emails and chats sent during non-business hours will be read on the next business day and responded to in order of receipt. Your patience is appreciated.

Mailing Address

Customer Service Department
3 Terminal Road
New Brunswick, NJ 08901

Shipping & Returns

Where We Ship
We currently ship supplements ("The Goods") only to addresses within the 50 states of the U.S. and to all military FPO/APO addresses only.

United States
For all products (supplement and clothing), we offer standard shipping. For all orders under $65, the shipping charge is a flat $6.95. All orders over $65 come with free shipping. We do not offer overnight shipping.

Return Policy

Our IronClad Guarantee: Animal is dedicated to being the very best. That's why we stand behind every single pill, every powder, and every single Animal "pack" we make. If you bought a product from us or our retailers, and it has not met your tough requirements for any reason, we offer a "no-questions-asked" 90-day 100% guarantee. Just return the product to us along with the original receipt and we'll send you an exchange or refund, no problem.

Website Purchases: Returns, exchanges, and refunds will be accepted within 90 days of receiving the item that is purchased on our website. A return request form must be completed for all returns and/or exchanges including the Animalpak.com order ID for proof of purchase.

Retail Purchases: Returns for exchange will be accepted for all items purchased through any of our third-party retailers within 30 days of the purchase date. An email must be sent to info@animalpak.com to complete the proper steps to process. No refunds will be issued from third-party purchases. This excludes all international orders through 3rd party sellers.

Damaged or Missing Items: For any damaged and/or missing items, customers must notify us within 30 days of receipt of shipment. Please complete the return form and we will gladly replace those items free of charge.

All Supplements bought on animalpak.com must meet the following criteria for a return, exchange, or refund:

  • Completed return request form
  • Must be returned in original packaging
  • Must provide a receipt for proof of purchase
  • Must be at least half full

All Gear purchased on animalpak.com must meet the following criteria for a return, exchange, or refund:

  • Completed return request form
  • Must be returned in original packaging
  • Must provide a receipt for proof of purchase
  • Cannot be damaged
  • Cannot be washed
  • Cannot be used

Refunds: All items purchased on Animalpak.com have a 100% money back guarantee. If you are not satisfied with our products and would like a refund please complete a return form within 90 days of receiving the item and we will gladly issue a refund. You will need to abide by the guidelines listed above depending on the item purchased.

Exchanges: All Animal products come with our 100% IronClad Guarantee. If you are not satisfied with our products you may exchange them for the same or comparable product. Please complete a return form within 90 days of receiving the item and we will gladly issue a refund. You will need to abide by the guidelines listed above depending on the item purchased. International exchanges will be honored at the customer’s expense for paying shipping returns. You will need to abide by the guidelines listed above depending on the item purchased.

If you have an account with us please log in to your account to request a return/exchange. If you checked out as a guest please click here.