Customer Service

Customer Service

Here to help

Shipping & Returns

Shipping

Where We Ship

We currently ship supplements (?The Goods?) only to addresses within the U.S., Puerto Rico, Guam, and to all military FPO/APO addresses only. For clothing and accessories (?Gear?), we ship everywhere around the world.

United States

For all products (supplement and clothing), we offer standard or expedited service. For all orders under $35, the charge is a flat $4.95. All orders over $35 will come with free shipping. Expedited shipping is a flat $9.95 charge. For orders over $100, expedited shipping will be free. We do not offer overnight shipping.

?International

All international clothing and accessory orders (?Gear?) will be shipped via USPS and will be automatically calculated based on weight.

?When We Ship

All orders placed on or before 11:00am EST (Eastern Standard Time) will be shipped the same day, provided all the items are in stock. All orders placed after time will be shipped the following business day. Orders placed after 11:00am EST on Friday will be shipped the following Monday or Tuesday. International orders may take longer.

Returns No-questions-asked

Animal is dedicated to being the very best. That's why we stand behind every single pill, every powder, and every single Animal "pack" we make. If you bought a product from any of our retailers and it has not met with your tough requirements for any reason, we offer an industry-leading 30-day 100% "no-questions-asked" guarantee.

For all orders placed exclusively at The Shop at?Animalpak.com, we offer something even better: our "Animal Ironclad Guarantee". This is an exclusive"lifetime" guarantee which applies to all of our Animal pack products. Just?return the product to us along with the original receipt and we'll send you?an exchange or refund. ?For details on both guarantees, contact us at?info@animalpak.com.

Frequently asked questions
We accept PayPal and these major credit cards--Visa, Mastercard, American Express.
Unless otherwise noted, all of our store promotions involving supplements and samples are available for US orders only.
All orders placed on or before 12:00pm EST (Eastern Standard Time) will be shipped the same day, provided all the items are in stock. All orders placed after 12:00pm EST will be shipped the following business day. Orders placed after 12:00pm EST on Friday will be shipped the following Monday. There are no deliveries made on Saturdays?or Sundays.
After your order is processed and packaged by our shipping team you will then receive a tracking number by email.
Standard shipping for domestic orders (continental US and APO/FPO addresses) is a flat $3.00 charge regardless of order size.
Standard shipping via either UPS ground or USPS priority mail typically takes up to 5 business days?after?your order has been processed. This is by far the most economical service we offer.
Unfortunately, due to international regulations/customs, we are unable to ship supplements outside of the US. To inquire on where to buy our products in your country, you can email us at?info@universalnutrition.com. We are able to ship clothing and other gear items. For these, please see the international gear FAQ.
Yes we do. Just add the appropriate clothing items to your cart and continue the checkout process. Upon checkout, you will be able to select and choose international shipping options.
We no longer offer next day shipping due, however, we do offer special 2nd?day expedited shipping via.
Depending on your location within the United States, we will make a determination based on cost to decide which method we will ship your product. Note: The shipping costs for you will still the same regardless if it gets shipped USPS or UPS. If you have a preference, please declare it in the ?comment? box so we can specifically select it for you. ?